Shipping & Delivery
Last updated: [PLACEHOLDER: date published]
Where we deliver
We deliver throughout South Africa with The Courier Guy. [PLACEHOLDER: confirm whether you deliver outside South Africa; if not, keep “We currently deliver within South Africa only.”]
Delivery fees
- Standard delivery: R149 within South Africa
- Free delivery: currently free on orders of R1,000 or more
- Outlying and remote areas: [PLACEHOLDER: surcharge, if any]
- Large or heavy items (e.g. some 3D printers, power backup units, TVs): [PLACEHOLDER: oversize handling, if any]
The exact delivery cost for your order is always shown at checkout before you pay.
How long it takes
- Order processing: [PLACEHOLDER: processing time, e.g. 1–2 business days] once payment is confirmed.
- Main centres: typically 3 to 7 working days after dispatch.
- Regional and outlying areas: typically 3 to 7 working days after dispatch.
Business days are Monday to Friday, excluding South African public holidays. Delivery times are estimates. Things like weather, courier delays or high-volume periods (such as Black Friday and December) can occasionally add a day or two. If something is going to take noticeably longer than expected, we’ll let you know.
Where your order ships from
Our products are fulfilled by our distribution partners’ warehouses in South Africa. If your order contains items from different warehouses, it may arrive in more than one parcel. You won’t pay extra delivery for that.
Stock availability
We work hard to keep stock levels on the site accurate, but they come from live partner stock and can change quickly. If an item you’ve paid for turns out to be unavailable, we’ll contact you right away and offer an alternative, a later delivery date, or a full refund. It’s your choice.
Tracking your order
Once your order is dispatched, you’ll receive an email with your waybill number and a tracking link from The Courier Guy. You can also see your order status under My Account > Orders.
Receiving your parcel
- Please make sure someone is available at the delivery address to receive and sign for the parcel. The courier will normally contact you before delivery.
- Check the outer packaging before signing. If it’s visibly damaged, note this on the courier’s delivery document, or refuse the parcel, and contact us.
- If you find damaged or missing items after opening, please let us know within [PLACEHOLDER: number of days to report transit damage, e.g. 48 hours] with photos of the packaging and product so we can sort it out with the courier quickly. This doesn’t affect your rights under the Consumer Protection Act.
- If delivery fails because no one was available or the address was wrong, the courier may charge to redeliver: [PLACEHOLDER: redelivery fee policy].
Collection
[PLACEHOLDER: state whether customers may collect orders, and from where; otherwise “We don’t offer collection at this time; all orders are delivered by courier.”]
Questions?
WhatsApp +27 71 979 7182, call +27 87 163 5756 or email admin@nonentity.co.za. Please include your order number.