FAQ

Q: How do I pay?

All payments are processed securely by Payfast , one of South Africa's leading payment gateways. Depending on what Payfast offers at checkout, you can pay by credit or debit card, instant EFT and other methods.

Q: Can I pay later or in instalments?

Yes. Payfast offers pay-later and credit options inside the checkout. Choose Payfast at checkout and select the option that suits you. These options are provided by Payfast and its partners, and approval and terms are subject to their checks.

Q: Who delivers my order?

We deliver nationwide with The Courier Guy . You'll get a tracking link by email once your order ships.

Orders and payment

How do I pay?

All payments are processed securely by Payfast, one of South Africa’s leading payment gateways. Depending on what Payfast offers at checkout, you can pay by credit or debit card, instant EFT and other methods.

Can I pay later or in instalments?

Yes. Payfast offers pay-later and credit options inside the checkout. Choose Payfast at checkout and select the option that suits you. These options are provided by Payfast and its partners, and approval and terms are subject to their checks.

Is it safe to pay on your site?

Yes. You’re taken to Payfast’s secure, encrypted payment page to pay, and we never see or store your full card details.

Are your prices in Rand and do they include VAT?

All prices are in South African Rand (ZAR). [PLACEHOLDER: “All prices include VAT at 15%” if VAT-registered, or “NonEntity is not VAT-registered, so no VAT is charged”]

Do I need an account to order?

[PLACEHOLDER: “No, you can check out as a guest” or “Yes, creating an account is required”] With an account you can track orders, save addresses and check out faster next time.

Can I change or cancel my order?

Contact us as soon as possible. If your order hasn’t been dispatched yet, we can usually change or cancel it. Once it has shipped, you can still use your 7-day cooling-off right after delivery. See Returns & Refunds.

Do you offer quotes or business orders?

Yes. Get in touch with a list of what you need and we’ll send you a quote. [PLACEHOLDER: confirm you offer quotes / business (B2B) orders, and whether you issue tax invoices]

Products and stock

Are your products genuine?

Yes. Everything we sell is brand new and sourced through official South African distribution channels, with local warranty support.

The site says “in stock”. Is it really?

Our stock levels come from our distribution partners’ live stock and are updated regularly. Very occasionally an item sells out between updates. If that happens after you’ve paid, we’ll contact you straight away with options: an alternative, waiting for new stock, or a full refund.

I can’t find what I’m looking for.

We’re adding new products all the time. Send us a WhatsApp with the product name or model number and we’ll check whether we can get it for you.

Do you sell 3D printing filament?

Yes. We stock 3D printers along with filament (such as PLA, PETG and more), spares and accessories. Not sure which filament to use? Ask us.

Can you help me choose the right product?

Absolutely. Whether it’s a PC upgrade, mesh Wi-Fi for a big house, a smart home setup or a backup power solution, message us and we’ll help you choose.

Delivery

Who delivers my order?

We deliver nationwide with The Courier Guy. You’ll get a tracking link by email once your order ships.

How much is delivery and how long does it take?

Delivery is R149 (currently free on orders of R1,000 or more), and usually takes 3 to 7 working days. The exact fee is shown at checkout. See Shipping & Delivery for details.

Why did my order arrive in more than one box?

Items can ship from different warehouses, so larger orders sometimes arrive in separate parcels. You don’t pay extra delivery for this.

Can I collect my order?

[PLACEHOLDER: collection yes/no and where]

Returns and warranty

Can I return something if I change my mind?

Yes. You can cancel within 7 days of receiving your order, with no reason needed. You only pay the cost of sending the item back. Some exceptions apply, such as unsealed software. See Returns & Refunds.

What if my product is faulty?

Every product carries a 6-month warranty against defects under the Consumer Protection Act, and many have a longer manufacturer warranty. Contact us and we’ll arrange a repair, replacement or refund. See Warranty.

My parcel arrived damaged. What now?

Take photos of the box and the product and contact us within [PLACEHOLDER: transit-damage reporting window]. We’ll sort it out with the courier and send you a replacement or refund you.

How long do refunds take?

Once your return is approved, we process refunds within [PLACEHOLDER: refund processing time], back to your original payment method through Payfast.

Still need help?

WhatsApp +27 71 979 7182 (usually the quickest), call +27 87 163 5756 or email admin@nonentity.co.za. Our support hours are [PLACEHOLDER: support/trading hours].