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Get in touch
You can reach Nonentity for any product questions, order support, or general enquiries. Whether you’re browsing our online store or looking for the right solution for your home or office setup, our team is ready to help with clear, practical guidance.
Many common questions are answered in our FAQs, but if you need anything specific, please complete the contact form below and we’ll get back to you as soon as possible.
Contact
Whatsapp: +27 71 979 7182
Phone: +27 87 163 5756
Email: admin@nonentity.co.za
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FAQ
How long do custom PC builds take to arrive?
Turnaround time depends on component availability, your location, and the complexity of the build. Timing can also vary based on whether you want the PC fully assembled by our team (which includes build time and testing) or if you’re ordering the parts to assemble it yourself, which can be quicker because it skips assembly and testing. Once your order and build option are confirmed, we’ll provide a clear estimated timeframe and keep you updated if anything changes.
How long do custom 3D prints take?
Print times vary depending on the size, detail level, material, and how many items are in the queue. Some prints can be completed quickly, while others may require longer printing and finishing time to achieve the best result. Once we have your file or requirements, we’ll give you an estimated turnaround time and communicate progress so you know exactly what to expect.
What is your return and refund policy?
If you’re not fully satisfied, you may request a return within our stated return period, provided the item is unused and returned in its original packaging with all accessories included. Once we receive and inspect the return, we’ll confirm whether it qualifies for a refund, exchange, or store credit in line with our policy. Refunds are processed back to the original payment method where possible, and processing times can vary depending on your bank or payment provider. For items that arrive damaged or faulty, please contact us as soon as possible so we can assist quickly.
What are your shipping options and how much does delivery cost?
We offer delivery options based on your location and the size/weight of your order. Shipping costs are calculated automatically at checkout, so you can see the total before you pay. Once your order is processed and dispatched, you’ll receive tracking details so you can follow your delivery. If you need a quicker option or have special delivery requirements, you’re welcome to contact us and we’ll advise on what’s available.